Is the web portal redemption system broken?

TyreckSwiftwind

I redeemed 7 codes in the web portal, and when i logged into the game it gave me a single booster pack.

i redeemed a few in the game and each code gave me a booster pack

am i missing 6 rewards?

i tried submitting a request in getting help but there does not appear to be any way to do so, its just a blank page with the title "new request"

Mod_Butterfly

Hi there Trainer,

Thank you for sharing. I recommend you open a ticket for this instance. To do so, please visit   https://support.pokemon.com/ and then click the Pokémon Trading Card Game Live link. Once there select, "Contact Us".

Any feedback shared will be relayed for review.

Thanks!