Welcome to the official Pokémon Forums!

Click here to review our official Rules & Guidelines.

[Android] Can't login, button greys out

silentProtag
silentProtag Member Posts: 3 ✭
First Comment Photogenic
in Pokémon TCG LIVE Bugs & Feedback #1

Hey, just downloaded the app onto my Android phone (Pixel 6 Pro), using my existing credentials. After pressing the Log In button, the button itself becomes greyed out, but then seems that it fails to continue past that point. The other buttons on the UI are still responsive, but the log in fails to proceed. There are no errors as well,and hangs on the "Log in to your Pokémon Trainer Club account" page.

I've reinstalled the app a few times at this point, as well as gone through the migration process on my PC to avoid any first-time user issues to no avail. Wondering if something behind the scenes might be happening, or if there might be some logs I can pull up with some error messages.

Answers

  • s8jmcman
    s8jmcman Member Posts: 2 ✭
    First Comment
    #2

    I have been having the same issue since yesterday morning.

  • darkness018
    darkness018 Member Posts: 35 ✭✭
    10 Comments First Anniversary Photogenic First Answer
    #3

    Mobile version is broken iOS u can log in but crashes before u can do anything android won’t let u login the iOS issue been around since December 2022

  • elchepe1012
    elchepe1012 Member Posts: 1 ✭
    First Comment
    #4

    when will they fix it

  • MRWolfaz420
    MRWolfaz420 Member Posts: 1 ✭
    First Comment
    #5

    Wow still no solution? Such a bummer I want play on the go.

  • skyking17
    skyking17 Member Posts: 1 ✭
    First Comment
    #6

    I've been having this same issue for months. Contacted support and just got the run around until finally they said they're aware of the issue but couldn't say when or if it would be fixed.

  • mkd78or
    mkd78or Member Posts: 1 ✭
    First Comment
    #7

    I am having the same problem with the Android app as well

  • Mod_Skrilla
    Mod_Skrilla Member Posts: 325 ✭✭✭
    100 Comments 25 LOLs Second Anniversary 25 Likes
    #8

    Hello Trainers,

    I recommend you open a ticket with the support team for this instance. To do so, please visit https://support.pokemon.com/ and then click the Pokémon Trading Card Game Live link. From there click "Contact Us".

Categories