BUG: Stuck in language selection after install on Mac Mojave
I'm not sure if there is a way to submit bug report other than this forum. I downloaded Pokemon TCG Live for Mac OS-X on March 15, 2023. The version is 2019.4.23f1 (3f4e01f1a5ec).
With iMac 27-inch, late 2012, (2.9GHz Intel Core i5, 8GB RAM, NVIDIA GeForce GTX 660M 512MB), it gets stuck in lanaguage selection. After selecting English as the language (I tried other langauge, too), it asks "Continue with the English language?". Then after pushing Continue, it says "There was an issue loading Pokemon TCG Live. Please try again. ERROR: [0]", and after I press RETRY, it goes back to the langauage selection screen. I can never pass this stage.
This is on Mac OS-X 10.14.6 (Mojave). I also tried with "Safe Mode" (disable extensions etc) and different user accounts with the same issue. I also tried it on a clean install of Mac OS Mojave, but the same problem continues. This Mac should meet the minimum requirements listed on the web page.
On the exactly same iMac late 2012, when I update to Mac OS 10.15 (Catalina), Pokemon TCG Live works. So it is not a hardware issue, and there is a bug in the combination of PTCGL, and Mojave on iMac 2012. With Mac Pro 5.1 which has Radeon RX-580, PTCGL works on Mac OS Mojave.
I also experienced a similar bud different problem with Mac mini (2011) which has Mojave (unsupported OS install with DosDude's Mojave patcher). After language selection, it becomes gray screen, and it automatically goes back to the gray screen. But I assumed that this was due to the fact that Mac Mini doesn't have Metal compatible GPU (it has Intel HD Graphics 3000).
I'm attaching the log file from "$HOME/Lbrary/Logs/pokemon/Pokemon TCG Live/Player.log"
Comments
-
Around the time (March 2023), I contacted the support, and they said they were aware of the problem, but I didn't have a high hope. About 3 weeks ago (after the global release), I started PTCG Live, and it updated, and it started to work. I updated to the latest version today (2019.4.23f1 (3f4e01f1a5ec). ), and it still works. In another machine, MacPro 5.1 with Mojave and RX580, it got stuck in "loading data from the server". But this could be due to the server was down, so I'll try it again tomorrow. This is a different symptom from the one I reported in March 2023.
0 -
I tried again, but it doesn't work. I have 3 Mojave machines (2x MacPro 5.1 with RX-580 and 1x iMac 2012). With the latest update, I can run it on 1 of MacPro 5.1 and iMac 2012, but it doesn't work in one of the MacPro 5.1. After "Loading data from server" or "Collecting Local Assets", the screen become blurry. There is a red blurry button, which I can push (I can't read what it is asking). When I push it, it goes back to "Collecting Local Assets", and become blurry. I removed all of config etc from ~/Library, and reinstalled, but it doesn't work. It is weird that it works on one MacPro 5.1 but not with the other.
0 -
Playing on Win 11 and have the same issue. Put in a support ticket about 3 weeks ago and they said they're aware of the issue. No fix in sight it seems 🤷♂️
0 -
I think I figured out the issue. libc.dylib is not being packaged with the application/it is not following symbolic links to retrieve the library from path when loading the game.
Remediation steps (that worked for me):
- Copy /usr/lib/libSystem.B.dylib
1 -
2 Right click Pokemon TCG Live app
3 Select 'Show package contents'
4 Navigate to Contents/Frameworks
5 Paste file in 1 here and rename to libc.dylib
Better for devs to respond and issue a patch though. Won't need the above.
0 -
I tried your method but it doesn't work do you know other ways to fix this problem. Maybe I did in a wrong way the thing that you suggested especially because I don't understand what I have to paste in the frameworks file.
0 -
I copied file: /usr/lib/libSystem.B.dylib and renamed it as libc.dylib
0
