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Stuck on match intro screen

I encountered an error in which the game gets stuck on the match intro screen showing both players and their scores. The game was able to be played as usual for the other player and the effects for things like evolving played out as if nothing was wrong. I was unable to see mine or my opponent's cards, so the game became unplayable. Once the match ended, the both player models zoomed out to show the full model. I don't know what caused the issue, but the game board showed up before the intro screen. If anyone else has encountered this and knows more about it, please let the community know how to avoid it.

Comments

  • Mod_Champion
    Mod_Champion Moderator Posts: 143 ✭✭
    100 Comments Second Anniversary 25 LOLs 5 Likes

    Hello, Trainer ,

    We want to make sure the proper team has visibility on this. To submit this to the support team, visit support.pokemon.com then click the Pokémon Trading Card Game Live link. From there click "Contact Us". Please provide additional details and attach screenshots, card expansion & number, or anything else helpful that could give the team more context. We appreciate you reporting this and sending us additional information.