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No Crystals for unopened items

Kainhardt
Kainhardt Member Posts: 1 ✭
edited May 7 in Pokémon TCG Live Bugs & Feedback #1

Hi,


As per title, I successfully migrated my account to PTCG Live, which had 125 unopened boosters. As a result, I got a grand total of zero crystals to show for.


Is there any milestone to reach in order to unlock the rewards? Is it a bug? Anyone else with the same problem?

Comments

  • Meteoro22
    Meteoro22 Member Posts: 1 ✭
    First Comment
    #2

    iam too

  • DoritosTacos
    DoritosTacos Member Posts: 1 ✭
    First Comment
    #3

    I'm having this same problem. Is there a way to contact support?

  • Hightreeson
    Hightreeson Member Posts: 2 ✭
    First Comment
    #4

    Same. Had exactly 125 packs (90 go and 35 lor) all cards migrated but no crystals for unopened packs. Also did not get second copy of zacian.

  • Flagrama
    Flagrama Member Posts: 143 ✭✭
    100 Comments 25 Likes 5 Answers 5 Agrees
    #5

    You'll want to put in a support ticket. You may have to respond multiple times before they actually read the message instead of sending an auto response. Apparently you can also request that they escalate the issue if they keep on responding with form letters.

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