My redeem codes don't seem to work

JustASansPerson

I'm new to collecting and saw the redeem codes and tried it, I clicked the redeem thing after typing in the 13 digit code but it does nothing. I got the pack a few days ago and just noticed it and decided to redeem it and thats how I found out it wasn't working.

Mod_Skrilla

Hello Trainer, I recommend you open a ticket with the support team for this instance. To do so, please visit https://support.pokemon.com/ and then click the Pokémon Trading Card Game Live link. From there click "Contact Us"