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My redeem codes don't seem to work

I'm new to collecting and saw the redeem codes and tried it, I clicked the redeem thing after typing in the 13 digit code but it does nothing. I got the pack a few days ago and just noticed it and decided to redeem it and thats how I found out it wasn't working.

Answers

  • Mod_Skrilla
    Mod_Skrilla Member Posts: 325 ✭✭✭
    100 Comments 25 LOLs Second Anniversary 25 Likes

    Hello Trainer, I recommend you open a ticket with the support team for this instance. To do so, please visit https://support.pokemon.com/ and then click the Pokémon Trading Card Game Live link. From there click "Contact Us"