[Pokémon TCG Live] Maintenance Notice
Pokémon TCG Live will be offline for scheduled maintenance from 15:00 ~ 23:00 (UTC) on May 19, 2026.
Please see the Version 1.38.0 - Patch Notes for more information.
Pokémon TCG Live will be offline for scheduled maintenance from 15:00 ~ 23:00 (UTC) on May 19, 2026.
Please see the Version 1.38.0 - Patch Notes for more information.
Account Data reset
StevenECHOES
Member Posts: 1 ✭
On November 15 UTC, my account information was still normal, but the account was reset after the Mac client was opened on November 16 UTC and asked to log in again.
The original account level deck and pass were all deleted and reset.
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Answers
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Hello Trainer, I recommend you open a ticket with the support team for this instance. To do so, please visit https://support.pokemon.com/ and then click the Pokémon Trading Card Game Live link. From there click "Contact Us"
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