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Where are all my old decks and boosters from the previous app?

So my kids finally got back into pokemon cards. I had to install the updated app and remove the old one which wasn't very straightforward since there have apparently been some serious changes to the whole pokemon system and how all the games and apps have been linked. After finally getting into the TCG Live app we're back to having absolutely nothing. When I try to scan the QR codes of the old decks (such as V Battle Victini vs Gardevoir or Blastoise vs Venusaur) it tells me they were used by a different account. I've only ever used this one... There were several boosters from sword and shield too that are now all gone. Is there anything I can do to get them back?

Answers