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Failed redemption using the website

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Tenn_t
Tenn_t Member Posts: 1

Hey, there's no new pack or card pop up in the game after redeeming 10 codes using the website. Where can I find them/How can I get them back?

Answers

  • DoubleCure
    DoubleCure Member Posts: 1,733 ✭✭✭✭✭
    100 Answers 1000 Comments 500 Likes 500 Agrees

    Yes, had the same problem and many others too... they left us in the dark about that issue, so far no offical response 😡

  • Mod_Skrilla
    Mod_Skrilla Member Posts: 325 ✭✭✭
    100 Comments 25 LOLs Second Anniversary 25 Likes

    Hello Trainer, I recommend you open a ticket with the support team for this instance. To do so, please visit https://support.pokemon.com/ and then click the Pokémon Trading Card Game Live link. From there click "Contact Us".