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Failed redemption using the website

Tenn_t
Tenn_t Member Posts: 1 ✭
in Pokémon TCG LIVE Bugs & Feedback #1

Hey, there's no new pack or card pop up in the game after redeeming 10 codes using the website. Where can I find them/How can I get them back?

Answers

  • DoubleCure
    DoubleCure Member Posts: 1,256 ✭✭✭✭✭
    1000 Comments 500 Likes 500 Agrees 50 Answers
    #2

    Yes, had the same problem and many others too... they left us in the dark about that issue, so far no offical response 😡

  • Mod_Skrilla
    Mod_Skrilla Member Posts: 325 ✭✭✭
    100 Comments 25 LOLs Second Anniversary 25 Likes
    #3

    Hello Trainer, I recommend you open a ticket with the support team for this instance. To do so, please visit https://support.pokemon.com/ and then click the Pokémon Trading Card Game Live link. From there click "Contact Us".

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