Welcome to the official Pokémon Forums!

Click here to review our official Rules & Guidelines.
[Pokémon TCG Live] Maintenance Notice

Pokémon TCG Live will be offline for maintenance from 16:00 ~ 18:00 (UTC) on February 24, 2026.
Please see the Maintenance Notice - 02/24/26 for more information.

Failed redemption using the website

Tenn_t
Tenn_t Member Posts: 1 ✭
edited May 2025 in Pokémon TCG Live Bugs & Feedback #1

Hey, there's no new pack or card pop up in the game after redeeming 10 codes using the website. Where can I find them/How can I get them back?

Answers

  • DoubleCure
    DoubleCure Member Posts: 2,055 ✭✭✭✭✭
    1,500 Likes 1,500 Agrees 500 LOLs 100 Answers
    #2

    Yes, had the same problem and many others too... they left us in the dark about that issue, so far no offical response 😡

  • Mod_Skrilla
    Mod_Skrilla Member Posts: 325 ✭✭✭
    100 Comments 25 LOLs Second Anniversary 25 Likes
    #3

    Hello Trainer, I recommend you open a ticket with the support team for this instance. To do so, please visit https://support.pokemon.com/ and then click the Pokémon Trading Card Game Live link. From there click "Contact Us".

Categories