Still can't get back to one still stuck at 100

ehrmann

I've win a lot of games and the blue bar is full to 5290/ it's supposed to go up to 5500 and after that it's supposed to reset automatically back to one but still doesn't. I noticed when you click on profile on the top left corner that's what it says. This first started I noticed about a week ago. This must be a bug or some kind of glitch in the system of this game on your cell phone don't know if it's on other devices but still stuck. I tried anything first I tried uninstalling and we installed on my cell phone device that didn't work then I tried logging out to. That also didn't work don't know if this has happened to anybody else but I think it's a bug / glitch. On this game has anybody else have this issue.

Mod_Bee

Hello @ehrmann, Thanks for providing the details of what you’ve already tried. In a previous post, I recommend to send in a ticket to support. If you haven't already done that, that would be the next recommended step for assistance from the official support team.

To submit a ticket to support, go to Pokémon Support, select Pokémon TCG Live, then select Contact Us.

Thank you!

DoubleCure

Doesn't show up in today's patch notes... so it probably won't be fixed just yet.

n00bl00d

https://community.pokemon.com/en-us/discussion/26307/still-cant-get-back-to-one-still-stuck-at-100

Ask a PTCGL friend what number appears above your screen name on their friend list. If it’s 1000, you’ve reached the level and prestige cap (you’ve reached level 100 ten times already).

DoubleCure

Only 10 times? lol