Ice cream not working

KenDolle_ocr

Setup
pitya05 chose tails for the opening coin flip.
KenDolle_ocr won the coin toss.
KenDolle_ocr decided to go first.
pitya05 drew 7 cards for the opening hand.

• 7 drawn cards.
  KenDolle_ocr drew 7 cards for the opening hand.
• 7 drawn cards.
  • Basic Fire Energy, Mega Kangaskhan ex, Boss's Orders, Pokémon Center Lady, Lillie's Determination, Pokégear 3.0, Basic Fire Energy
  pitya05 took a mulligan.
• Cards revealed from Mulligan 1
  • Hilda, Pokégear 3.0, Ultra Ball, Poké Pad, Buddy-Buddy Poffin, Poké Pad, Buddy-Buddy Poffin
  KenDolle_ocr drew 1 more card because pitya05 took at least 1 mulligan.
• KenDolle_ocr drew Crispin.
  pitya05 played Staryu to the Active Spot.
  pitya05 played Munkidori to the Bench.
  KenDolle_ocr played Mega Kangaskhan ex to the Active Spot.

KenDolle_ocr's Turn
KenDolle_ocr drew Poké Pad.
KenDolle_ocr played Poké Pad.

• KenDolle_ocr drew Dreepy.
• KenDolle_ocr shuffled their deck.
  KenDolle_ocr played Dreepy to the Bench.
  KenDolle_ocr attached Basic Fire Energy to Mega Kangaskhan ex in the Active Spot.
  KenDolle_ocr's Mega Kangaskhan ex used Run Errand.
• KenDolle_ocr drew 2 cards.
  • Pokégear 3.0, Dreepy
  KenDolle_ocr played Dreepy to the Bench.
  KenDolle_ocr played Pokégear 3.0.
• KenDolle_ocr shuffled their deck.
  KenDolle_ocr played Pokégear 3.0.
• KenDolle_ocr shuffled their deck.
  KenDolle_ocr ended their turn.

pitya05's Turn
pitya05 drew a card.
pitya05 played Risky Ruins to the Stadium spot.
pitya05 attached Legacy Energy to Staryu in the Active Spot.
pitya05 played Lillie's Determination.

• pitya05 shuffled 3 cards into their deck.
• pitya05 drew 8 cards.
  pitya05 played Snorunt to the Bench.
  Risky Ruins was activated.
• pitya05 put 2 damage counters on pitya05's Snorunt.
  pitya05 played Munkidori to the Bench.
  Risky Ruins was activated.
• pitya05 put 2 damage counters on pitya05's Munkidori.
  pitya05 played Poké Pad.
• pitya05 drew Snorunt.
• pitya05 shuffled their deck.
  pitya05 played Snorunt to the Bench.
  Risky Ruins was activated.
• pitya05 put 2 damage counters on pitya05's Snorunt.
  pitya05 played Staryu to the Bench.
  Risky Ruins was activated.
• pitya05 put 2 damage counters on pitya05's Staryu.
  pitya05's Staryu used Water Gun on KenDolle_ocr’s Mega Kangaskhan ex for 20 damage.

KenDolle_ocr's Turn
KenDolle_ocr drew Boss's Orders.
KenDolle_ocr's Mega Kangaskhan ex used Run Errand.

• KenDolle_ocr drew 2 cards.
  • Night Stretcher, Basic Fire Energy
  KenDolle_ocr played Crispin.
• KenDolle_ocr drew Basic Psychic Energy.
• KenDolle_ocr attached Basic Grass Energy to Mega Kangaskhan ex in the Active Spot.
• KenDolle_ocr shuffled their deck.
  KenDolle_ocr attached Basic Fire Energy to Mega Kangaskhan ex in the Active Spot.
  KenDolle_ocr's Mega Kangaskhan ex used Rapid-Fire Combo on pitya05’s Staryu for 250 damage.
• Damage breakdown:
  • Base damage: 200 damage
  • 1 heads: 50 damage
  • Total damage: 250 damage
• KenDolle_ocr flipped 2 coins, and 1 landed on heads.
  pitya05's Staryu was Knocked Out!
  Legacy Energy was discarded from pitya05's Staryu.
  pitya05's Snorunt is now in the Active Spot.

pitya05's Turn
pitya05 drew a card.
pitya05 evolved Snorunt to Froslass on the Bench.
pitya05 attached Basic Darkness Energy to Munkidori on the Bench.
pitya05's Munkidori used Adrena-Brain.

• pitya05 moved 2 damage counters from pitya05's Munkidori to pitya05's Mega Kangaskhan ex.
  pitya05 ended their turn.

Pokémon Checkup
pitya05's Froslass used Freezing Shroud.

• pitya05 put a damage counter on pitya05's Munkidori.
• pitya05 put a damage counter on pitya05's Munkidori.
• pitya05 put a damage counter on pitya05's Mega Kangaskhan ex.

KenDolle_ocr's Turn
KenDolle_ocr drew Jumbo Ice Cream.
KenDolle_ocr played Jumbo Ice Cream.

• KenDolle_ocr's Mega Kangaskhan ex healed 80 damage.
  KenDolle_ocr attached Basic Psychic Energy to Dreepy on the Bench.
  KenDolle_ocr played Lillie's Determination.
• KenDolle_ocr shuffled 5 cards into their deck.
  • Basic Fire Energy, Boss's Orders, Pokémon Center Lady, Boss's Orders, Night Stretcher
• KenDolle_ocr drew 8 cards.
  • Team Rocket's Petrel, Boss's Orders, Basic Psychic Energy, Poké Pad, Crustle, Buddy-Buddy Poffin, Mist Energy, Crispin
  KenDolle_ocr played Poké Pad.
• KenDolle_ocr drew Drakloak.
• KenDolle_ocr shuffled their deck.
  KenDolle_ocr evolved Dreepy to Drakloak on the Bench.
  KenDolle_ocr played Buddy-Buddy Poffin.
• KenDolle_ocr drew 2 cards and played them to the Bench.
  • Dwebble, Dwebble
• KenDolle_ocr shuffled their deck.
  Risky Ruins was activated.
• KenDolle_ocr put 2 damage counters on pitya05's Dwebble.
• KenDolle_ocr put 2 damage counters on pitya05's Dwebble.
  KenDolle_ocr's Mega Kangaskhan ex used Run Errand.
• KenDolle_ocr drew 2 cards.
  • Crispin, Basic Psychic Energy
  KenDolle_ocr's Drakloak used Recon Directive.
• KenDolle_ocr drew Night Stretcher.
  KenDolle_ocr's Mega Kangaskhan ex used Rapid-Fire Combo on pitya05’s Snorunt for 300 damage.
• Damage breakdown:
  • Base damage: 200 damage
  • 2 heads: 100 damage
  • Total damage: 300 damage
• KenDolle_ocr flipped 3 coins, and 2 landed on heads.
  pitya05's Snorunt was Knocked Out!
  KenDolle_ocr took a Prize card.
  Growing Grass Energy was added to KenDolle_ocr's hand.
  pitya05's Staryu is now in the Active Spot.

Pokémon Checkup
pitya05's Froslass used Freezing Shroud.

• KenDolle_ocr put a damage counter on pitya05's Munkidori.
• KenDolle_ocr put a damage counter on pitya05's Munkidori.
• KenDolle_ocr put a damage counter on pitya05's Mega Kangaskhan ex.
• KenDolle_ocr put a damage counter on pitya05's Drakloak.

pitya05's Turn
pitya05 drew a card.
pitya05 attached Basic Water Energy to Staryu in the Active Spot.
pitya05 played Lillie's Determination.

• pitya05 shuffled 2 cards into their deck.
• pitya05 drew 8 cards.
  pitya05 played Poké Pad.
• pitya05 drew Snorunt.
• pitya05 shuffled their deck.
  pitya05 played Snorunt to the Bench.
  Risky Ruins was activated.
• pitya05 put 2 damage counters on pitya05's Snorunt.
  pitya05 played Staryu to the Bench.
  Risky Ruins was activated.
• pitya05 put 2 damage counters on pitya05's Staryu.
  pitya05 played Poké Pad.
• pitya05 drew Munkidori.
• pitya05 shuffled their deck.
  pitya05 played Switch.
• pitya05's Munkidori was switched with pitya05's Staryu to become the Active Pokémon.
  pitya05's Munkidori is now in the Active Spot.
  pitya05's Munkidori used Adrena-Brain.
• pitya05 moved 2 damage counters from pitya05's Munkidori to pitya05's Dwebble.
  pitya05 ended their turn.

Pokémon Checkup
pitya05's Froslass used Freezing Shroud.

• pitya05 put a damage counter on pitya05's Munkidori.
• pitya05 put a damage counter on pitya05's Munkidori.
• pitya05 put a damage counter on pitya05's Mega Kangaskhan ex.
• pitya05 put a damage counter on pitya05's Drakloak.

KenDolle_ocr's Turn
KenDolle_ocr drew Lillie's Determination.
KenDolle_ocr evolved Dwebble to Crustle on the Bench.
KenDolle_ocr attached Growing Grass Energy to Crustle on the Bench.
KenDolle_ocr's Mega Kangaskhan ex used Run Errand.

• KenDolle_ocr drew 2 cards.
  • Drakloak, Jumbo Ice Cream
  KenDolle_ocr evolved Dreepy to Drakloak on the Bench.
  KenDolle_ocr's Drakloak used Recon Directive.
• KenDolle_ocr drew Dragapult ex.
  KenDolle_ocr's Drakloak used Recon Directive.
• KenDolle_ocr drew Crustle.
  KenDolle_ocr evolved Dwebble to Crustle on the Bench.
  KenDolle_ocr evolved Drakloak to Dragapult ex on the Bench.
  KenDolle_ocr played Boss's Orders.
• pitya05's Froslass was switched with pitya05's Munkidori to become the Active Pokémon.
  pitya05's Froslass is now in the Active Spot.
  KenDolle_ocr's Mega Kangaskhan ex used Rapid-Fire Combo on pitya05’s Froslass for 200 damage.
• Damage breakdown:
  • Base damage: 200 damage
  • 0 heads: 0 damage
  • Total damage: 200 damage
• KenDolle_ocr flipped a coin and it landed on tails.
  pitya05's Froslass was Knocked Out!
  Snorunt was discarded from pitya05's Froslass.
  KenDolle_ocr took a Prize card.
  Lillie's Determination was added to KenDolle_ocr's hand.
  pitya05's Staryu is now in the Active Spot.

pitya05's Turn
pitya05 drew a card.
pitya05 played Hilda.

• pitya05 drew 2 cards.
  • Mega Starmie ex, Basic Darkness Energy
• pitya05 shuffled their deck.
  pitya05 evolved Staryu to Mega Starmie ex in the Active Spot.
  pitya05 attached Basic Darkness Energy to Munkidori on the Bench.
  pitya05 played Meowth ex to the Bench.
  pitya05's Meowth ex used Last-Ditch Catch.
• pitya05 drew Wally's Compassion.
• pitya05 shuffled their deck.
  Risky Ruins was activated.
• pitya05 put 2 damage counters on pitya05's Meowth ex.
  pitya05's Munkidori used Adrena-Brain.
• pitya05 moved 3 damage counters from pitya05's Munkidori to pitya05's Crustle.
  pitya05's Munkidori used Adrena-Brain.
• pitya05 moved 2 damage counters from pitya05's Staryu to pitya05's Drakloak.
  pitya05's Mega Starmie ex used Jetting Blow on KenDolle_ocr’s Mega Kangaskhan ex for 120 damage.
• KenDolle_ocr's Drakloak took 50 damage.

KenDolle_ocr's Turn
KenDolle_ocr drew Poké Pad.
KenDolle_ocr played Poké Pad.

• KenDolle_ocr drew Shaymin.
• KenDolle_ocr shuffled their deck.
  KenDolle_ocr played Shaymin to the Bench.
  Risky Ruins was activated.
• KenDolle_ocr put 2 damage counters on pitya05's Shaymin.
  KenDolle_ocr played Jumbo Ice Cream.
• KenDolle_ocr's Mega Kangaskhan ex healed 80 damage.
  KenDolle_ocr's Mega Kangaskhan ex used Run Errand.
• KenDolle_ocr drew 2 cards.
  • Boss's Orders, Crustle
  KenDolle_ocr's Drakloak used Recon Directive.
• KenDolle_ocr drew Growing Grass Energy.
  KenDolle_ocr retreated Mega Kangaskhan ex to the Bench.
• 3 cards were discarded from KenDolle_ocr's Mega Kangaskhan ex.
  • Basic Fire Energy, Basic Grass Energy, Basic Fire Energy
  KenDolle_ocr's Dragapult ex is now in the Active Spot.
  KenDolle_ocr played Night Stretcher.
• KenDolle_ocr moved KenDolle_ocr's Basic Fire Energy to their hand.
  KenDolle_ocr attached Basic Fire Energy to Dragapult ex in the Active Spot.
  KenDolle_ocr played Boss's Orders.
• pitya05's Meowth ex was switched with pitya05's Mega Starmie ex to become the Active Pokémon.
  pitya05's Meowth ex is now in the Active Spot.
  KenDolle_ocr's Dragapult ex used Phantom Dive on pitya05’s Meowth ex for 200 damage.
• KenDolle_ocr put 5 damage counters on KenDolle_ocr's Snorunt.
• KenDolle_ocr put a damage counter on KenDolle_ocr's Staryu.
  pitya05's Meowth ex was Knocked Out!
  pitya05's Snorunt was Knocked Out!
  KenDolle_ocr took 3 Prize cards.
  Crispin was added to KenDolle_ocr's hand.
  Lillie's Determination was added to KenDolle_ocr's hand.
  Psyduck was added to KenDolle_ocr's hand.
  pitya05's Mega Starmie ex is now in the Active Spot.

pitya05's Turn
pitya05 drew a card.
pitya05 evolved Staryu to Mega Starmie ex on the Bench.
pitya05 attached Basic Water Energy to Mega Starmie ex on the Bench.
pitya05 played Boss's Orders.

• KenDolle_ocr's Shaymin was switched with KenDolle_ocr's Dragapult ex to become the Active Pokémon.
  KenDolle_ocr's Shaymin is now in the Active Spot.
  pitya05 played Munkidori to the Bench.
  Risky Ruins was activated.
• pitya05 put 2 damage counters on pitya05's Munkidori.
  pitya05's Munkidori used Adrena-Brain.
• pitya05 moved 2 damage counters from pitya05's Munkidori to pitya05's Drakloak.
  KenDolle_ocr's Drakloak was Knocked Out!
  Dreepy was discarded from KenDolle_ocr's Drakloak.
  pitya05 took a Prize card.
  A card was added to pitya05's hand.
  pitya05 played Snorunt to the Bench.
  Risky Ruins was activated.
• pitya05 put 2 damage counters on pitya05's Snorunt.
  pitya05's Munkidori used Adrena-Brain.
• pitya05 moved 2 damage counters from pitya05's Snorunt to pitya05's Crustle.
  pitya05's Mega Starmie ex used Jetting Blow on KenDolle_ocr’s Shaymin for 120 damage.
• KenDolle_ocr's Mega Kangaskhan ex took 50 damage.
  KenDolle_ocr's Shaymin was Knocked Out!
  pitya05 took a Prize card.
  A card was added to pitya05's hand.
  KenDolle_ocr's Dragapult ex is now in the Active Spot.

KenDolle_ocr's Turn
KenDolle_ocr drew Jumbo Ice Cream.
KenDolle_ocr attached Growing Grass Energy to Crustle on the Bench.
KenDolle_ocr played Crispin.

• KenDolle_ocr drew Basic Fire Energy.
• KenDolle_ocr attached Basic Grass Energy to Crustle on the Bench.
• KenDolle_ocr shuffled their deck.
  KenDolle_ocr's Dragapult ex used Phantom Dive on pitya05’s Mega Starmie ex for 200 damage.
• KenDolle_ocr put 6 damage counters on KenDolle_ocr's Munkidori.

pitya05's Turn
pitya05 drew a card.
pitya05's Munkidori used Adrena-Brain.

• pitya05 moved 3 damage counters from pitya05's Munkidori to pitya05's Crustle.
  pitya05's Munkidori used Adrena-Brain.
• pitya05 moved 3 damage counters from pitya05's Munkidori to pitya05's Crustle.
  pitya05 played Wally's Compassion.
• pitya05's Mega Starmie ex healed 220 damage.
• pitya05 moved pitya05's Basic Water Energy to their hand.
  pitya05 attached Basic Water Energy to Mega Starmie ex in the Active Spot.
  pitya05's Mega Starmie ex used Jetting Blow on KenDolle_ocr’s Dragapult ex for 120 damage.
• KenDolle_ocr's Mega Kangaskhan ex took 50 damage.

KenDolle_ocr's Turn
KenDolle_ocr drew Buddy-Buddy Poffin.
KenDolle_ocr played Buddy-Buddy Poffin.

• KenDolle_ocr drew Dwebble and played it to the Bench.
• KenDolle_ocr shuffled their deck.
  Risky Ruins was activated.
• KenDolle_ocr put 2 damage counters on pitya05's Dwebble.
  KenDolle_ocr attached Mist Energy to Crustle on the Bench.
  KenDolle_ocr played Lillie's Determination.
• KenDolle_ocr shuffled 11 cards into their deck.
  • Team Rocket's Petrel, Basic Psychic Energy, Crispin, Crispin, Basic Psychic Energy, Lillie's Determination, Lillie's Determination, Crustle, Psyduck, Jumbo Ice Cream, Basic Fire Energy
• KenDolle_ocr drew 6 cards.
  • Basic Psychic Energy, Jumbo Ice Cream, Psyduck, Boss's Orders, Buddy-Buddy Poffin, Team Rocket's Petrel
  You conceded. pitya05 wins.

I could not heal my crustle with three energies on it. I even attached an additional energy to crustle bringing it to four and the Lillie’s determination hoping that a reshuffle may let an ice cream work. I had to concede.

fineasmatei

Wlecome to mcdonalds… sorry out ice cream is broken 😞

Mod_Nova

Hi @KenDolle_ocr! Welcome to the community, and thanks for reporting this issue with Ice Cream. Please contact our support team at this link with further information - the battle-log would be very helpful.

Alternatively, you can visit support.pokemon.com, choose Pokémon TCG Live from the list, and click "Contact Us" on the right side of your screen. From there, you can submit a ticket. Thank you for your patience and understanding!

Justerfrog5557

"I even attached an additional energy to crustle"

It seems that the last energy you attached before conceding was on a benched crustle. Jumbo ice cream says it heals the active pokemon, not any benched mons.