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I can't proceed past the tutorial that appears when building my first deck
Hello.
In PTCGL's BUILD&BATTLE mode, I can't proceed past the tutorial that appears when I build my first deck.
When I select “EDIT DECK,” a window with an explanation appears first, but the window doesn’t display properly. Even if I click on the screen to bring up the window, I can’t close it by clicking the “X” button.
Because of this issue, I can’t play BUILD&BATTLE. Is there a solution?
Comments
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That's a known bug with the Build & Battle tutorial, here are the known workarounds...
If you're on PC/Mac, press Alt+Enter to switch to windowed mode and resize the game window until the "X" button becomes clickable.
If you're on a phone/tablet, try clearing the app's cache and restart the game. If it stays frozen on a mobile device, your best bet is to log into your account on a computer just to pass this tutorial screen and then you can go back playing on your mobile device.
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Hi @nao34512, welcome to the community! If you are still experiencing issues with the tutorial (thank you @DoubleCure for the troubleshooting steps), please contact our support team at this link with as much information as possible so that we can investigate this for you.
Alternatively, you can visit support.pokemon.com, choose Pokémon TCG Live from the list and click "Contact Us" on the right side of your screen. From there, you can submit a ticket. Thank you!
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