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EUIC Ticket Bugged

M33p13
M33p13 Member Posts: 1 ✭
in Help Center #1

I tried to purchase only 1 adult ticket and 1 youth ticket for EUIC. When confirming the order, it only listed the selection I made. However when confirming, it decided to add an Additional adult, and youth then charged me a total of £60.

How can I remove the duplicate passes?

The whole process was not streamline and I don't understand why it would have added these.

Answers

  • Lance27466
    Lance27466 Member Posts: 12 ✭
    10 Comments 5 Agrees 5 Likes Name Dropper
    edited January 10 #2

    Unfortunately, the systems seem to have a bug where extra spectator passes are added during checkout even when they aren't added. This suggests that there could be a potential ticketing system bug. There have been some occasional minor issues with registration as of late, you aren't the only one to have had this issue either! I suggest contacting "Play! Pokémon Support" The official support team are the only people able to give you a correction or refund. I hope that this helps!

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