<b>Welcome to the official Pokémon Forums!</b>

<a href="https://community.pokemon.com/en-us/discussion/4499/pokemon-community-rules-guidelines">Click here to review our official Rules & Guidelines.</a>

Can’t redeem pack codes

AWBirch19977991
AWBirch19977991 Member Posts: 2
First Comment
✭
in Pokémon TCG Live Bugs & Feedback #1

hi all, created an app account using my Apple ID, went to redeem codes using Pokemon.com/redeem and account wasn’t recognised (same email) then I made a account on the web browser using same email and it says “you need to play pokemon TCG to redeem this code” even though I’m logged in and playing on the app. There’s obviously some sort of sync issue, can someone help? Thanks

Answers

  • Mod_Bee
    Mod_Bee Moderator Posts: 1,637
    1000 Comments 250 Likes Fourth Anniversary 25 Agrees
    mod
    #2

    Hello @AWBirch19977991, we understand your concerns with the issue you're experiencing with redeeming pack codes. Please submit a ticket at support.pokemon.com → Pokémon TCG Live → Contact Us so our team can take a look into this issue.

  • AWBirch19977991
    AWBirch19977991 Member Posts: 2
    First Comment
    ✭
    #3

    thanks, I have done so :)

  • Mod_Nova
    Mod_Nova Moderator Posts: 1,433
    500 Likes 1000 Comments 250 Agrees 100 LOLs
    mod
    #4

    Fantastic! Our support team will get back to you as soon as possible. 😊

    Celebration Pokemon GIF - Find & Share on GIPHY

Categories