The Pokémon TCG Live game client is being taken back offline for emergency maintenance to investigate ongoing issues with latency, code redemptions, and matchmaking. Please see the Version 1.25.0 Gameplay Experience Disruptions thread for the latest updates.
Related Announcement: Pokémon TCG Live April Maintenance Issues and Content Schedule Changes.
Accidentally Uninstalling Pokémon TCGP. Now I can't access my account.
On 7/2/2025, I accidentally uninstalled my TGCP application without an account linked. I did make a request to transfer data, so far the haven't responded, I guess it's reasonable since it was just weekend and quite recent. I can still view my account through my friend's account, which still shows my account and all of its information, so I know the data is out there somewhere. May we have more information on how restoring lost accounts like mine work? For example…
- How long it would usuall take to get a reply after sending a request?
- Should we send another request if it has been a long time before it has been answered? If so how long should we wait?
- What do we do after we get a response agreeing to help restore an account? Is it automatic or do we have write a code?
- (For Players) If anyone has had their accounts restored after uninstalling it through the customer support, can you share any information?
Comments
-
Hi @IsaacSmileTwice, thanks for reaching out! Please give our team more time to respond back to you, if you haven't received a response in a few days feel free to send in another ticket. The support team will be able to address your other inquiries, please forward those to them as well once you received a reply! Thank you!
1 -
Thank you Mod_Bee. I'll try sending another request if I don't get a reply by Wednesday. [3 Business days after initial request.] Another question I have is what type of request should we send? Should we send a Transfer Data inquiry like I did? Or should we send an Options & Requests inquiry?
0 -
GOOD NEWS!
I recently got a reply from sending another request. I will provide some information on the transferring process.
Not Getting a Response E-mail
Possibility 1 - I am not entirely sure about this, but if your request was denied when they think you're suspicious, you won't get a response from the E-mail. I suspect this because when I submitted my first request, which did not receive a response, I did not provide as much information as my second.
Possibility 2 - The E-mail may not go through. I suspect this as in my first request, the profile picture of the support account is just a default grey person. Meanwhile my second one showed a "P" standing for Pokemon.0 -
I'm back. Glad to say, i have gotten my account back! HUGE thanks to the support team!
3
