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Accidentally Uninstalling Pokémon TCGP. Now I can't access my account.

IsaacSmileTwice
IsaacSmileTwice Member Posts: 7 ✭
First Comment
in Pokémon TCG Bugs & Feedback #1

On 7/2/2025, I accidentally uninstalled my TGCP application without an account linked. I did make a request to transfer data, so far the haven't responded, I guess it's reasonable since it was just weekend and quite recent. I can still view my account through my friend's account, which still shows my account and all of its information, so I know the data is out there somewhere. May we have more information on how restoring lost accounts like mine work? For example…

  • How long it would usuall take to get a reply after sending a request?
  • Should we send another request if it has been a long time before it has been answered? If so how long should we wait?
  • What do we do after we get a response agreeing to help restore an account? Is it automatic or do we have write a code?
  • (For Players) If anyone has had their accounts restored after uninstalling it through the customer support, can you share any information?

Comments

  • Mod_Bee
    Mod_Bee Moderator Posts: 650 mod
    500 Comments 25 LOLs 5 Answers 25 Likes
    #2

    Hi @IsaacSmileTwice, thanks for reaching out! Please give our team more time to respond back to you, if you haven't received a response in a few days feel free to send in another ticket. The support team will be able to address your other inquiries, please forward those to them as well once you received a reply! Thank you!

  • IsaacSmileTwice
    IsaacSmileTwice Member Posts: 7 ✭
    First Comment
    edited February 10 #3

    Thank you Mod_Bee. I'll try sending another request if I don't get a reply by Wednesday. [3 Business days after initial request.] Another question I have is what type of request should we send? Should we send a Transfer Data inquiry like I did? Or should we send an Options & Requests inquiry?

  • IsaacSmileTwice
    IsaacSmileTwice Member Posts: 7 ✭
    First Comment
    edited February 12 #4

    GOOD NEWS!

    I recently got a reply from sending another request. I will provide some information on the transferring process.

    Not Getting a Response E-mail
    Possibility 1 - I am not entirely sure about this, but if your request was denied when they think you're suspicious, you won't get a response from the E-mail. I suspect this because when I submitted my first request, which did not receive a response, I did not provide as much information as my second.
    Possibility 2 - The E-mail may not go through. I suspect this as in my first request, the profile picture of the support account is just a default grey person. Meanwhile my second one showed a "P" standing for Pokemon.

  • IsaacSmileTwice
    IsaacSmileTwice Member Posts: 7 ✭
    First Comment
    #5

    I'm back. Glad to say, i have gotten my account back! HUGE thanks to the support team!

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