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Why I am not receiving anything on Daily Rewards?

Fincastle-Gym
Fincastle-Gym Member Posts: 11 ✭
5 Agrees First Anniversary First Comment
edited May 7 in Pokémon TCG Live Bugs & Feedback #1

Several times this week, I have completed the two daily tasks, clicked the "Collect" tabs and received nothing. It plays the music, but the tab stays highlighted like nothing happened. Once you leave the screen and come back, it is on the "Check Back For A New Quest" screen.

I've been shorted about 450 Trainer Points and over 2000 Trade Credits this week.

Answers

  • Dougbro1
    Dougbro1 Member Posts: 76 ✭✭
    5 Answers 10 Comments 5 Likes 5 Agrees
    #2

    I've had this happen to me before, but I've checked and by the time I've come back to the screen (or restarted the app), the rewards were still awarded to me, so you might wanna check that next time just in case.

  • DoubleCure
    DoubleCure Member Posts: 1,681 ✭✭✭✭✭
    100 Answers 1000 Comments 500 Likes 500 Agrees
    #3

    It's a bug, and it's not just visual... many times battle pass progress points and "crystals" aren't recived at all.

  • Auronzwei
    Auronzwei Member Posts: 6 ✭
    First Comment
    #4

    Just had this start happening to me today…

  • Mod_Bee
    Mod_Bee Moderator Posts: 793 mod
    500 Comments Third Anniversary 25 LOLs 5 Answers
    #5

    Hello Trainers! We hear your concerns and are committed to getting to the bottom of this issue. I’ve shared this to the appropriate team and encourage anyone who hasn’t already to submit a ticket so our support team can review and assist you properly. This also helps ensure everything is properly documented for tracking and investigation. To submit a ticket, please visit support.pokemon.com, select the Pokémon Trading Card Game Live link, and click "Contact Us." Thank you for your patience and support!

  • Fincastle-Gym
    Fincastle-Gym Member Posts: 11 ✭
    5 Agrees First Anniversary First Comment
    #6

    I don't think the Support page is functioning either. I've tried to log in, and it says pick the game in which I need support. I pick TCGLive and it says, Log In. Just a repetitive loop of that.

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