Customer Service does not answer

pietrozb

It's been more than a week already that I created a support ticket because of a surging sparks booster box that I bought that came with 16 booster codes that say "this code has already been redeemed" error when I try to redeem them in TCG Live. I asked for clarification if I could get a replacement.

I'm not sure why it's taking so long. Does it usually take this long to get an answer?

Thanks!

DoubleCure

From my experience their 1st reply doesn't take that long… could be a holiday season consequence, probably they had less staff available now they need catch up.