Anyone else has issues with redeeming cards in TCG?

Meanuh

I got a pack and tried to redeem the Pokémon in the Trading card game live, but it’s not loading the code. It says max of 10 (digits?) but it’s a 13 digit code….

TechHog

10 codes, not 10 digits.

Mod_Nova

Hi @Meanuh! If you're still having issues with redeeming your code, this is something our support team can help you with - please contact them directly at this link with further information.

Alternatively, you can visit support.pokemon.com, choose Pokémon TCG Live from the list, and click "Contact Us" on the right side of your screen. We appreciate your patience and understanding! ☺️