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Missing card from paid pack

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HummusN
HummusN Member Posts: 1 ✭
edited November 2024 in Pokémon TCG Pocket Bugs & Feedback #1

Received a rare Erika card in a pack and it does not show up in my collection. This was a paid pack so very frustrated. Tried contacting customer support a week ago and never heard back. Makes me worry other cards have gone missing.

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  • Mod_Bee
    Mod_Bee Moderator Posts: 928 mod
    500 Comments 100 Likes Third Anniversary 25 Agrees
    #2

    We understand your concerns and want to help, @HummusN! Can you please submit a ticket to support so they can take a closer look into your missing card? To do that, please go to support.pokemon.com, click on the Pokémon TCG Pocket link, and then hit "Contact Us." Thank you!

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