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Missing card from paid pack

HummusN
HummusN Member Posts: 1 ✭
edited November 2024 in Pokémon TCG Pocket Bugs & Feedback #1

Received a rare Erika card in a pack and it does not show up in my collection. This was a paid pack so very frustrated. Tried contacting customer support a week ago and never heard back. Makes me worry other cards have gone missing.

Comments

  • Mod_Bee
    Mod_Bee Moderator Posts: 1,180 mod
    1000 Comments 100 Likes Third Anniversary 25 Agrees
    #2

    We understand your concerns and want to help, @HummusN! Can you please submit a ticket to support so they can take a closer look into your missing card? To do that, please go to support.pokemon.com, click on the Pokémon TCG Pocket link, and then hit "Contact Us." Thank you!

  • Freshprince88
    Freshprince88 Member Posts: 2 ✭
    First Comment
    #3

    How can I submit a ticket for missing card?

  • Freshprince88
    Freshprince88 Member Posts: 2 ✭
    First Comment
    #4

    Seems like there is a missing card from my collection. No history showing of it being traded.

  • Mod_Bee
    Mod_Bee Moderator Posts: 1,180 mod
    1000 Comments 100 Likes Third Anniversary 25 Agrees
    #5

    Hello @Freshprince88. You can submit a ticketing by going to support.pokemon.com, click on the Pokémon TCG Pocket link, and then hit "Contact Us." Our support team can help with the missing card.

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