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I can't see the player Id that I already got, it says I need a new playerID

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I was making an account for my little cousin, then generated the playerid, it showed me the number but when I went back to that page it said he didn't have an Id and that he needed a new one so when I wento to generate a new one the page had "player.has.op" and wouldn't let me progress. I have a print screen of the id if that'd help

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