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When loading the first game, suddenly another game is loaded, causing the game to hang, and then cou

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nov9
nov9 Member Posts: 1 ✭
edited May 7 in Pokémon TCG Live Bugs & Feedback #1

This happened twice when I got above 920 points in a ranked game. When loading the first game, suddenly another game loaded, causing the game to hang, and then deducting 30 points per game because it counted as 2 losses. Happening twice means 60 points lost. Please fix and return the ranked points

Answers

  • DoubleCure
    DoubleCure Member Posts: 1,744 ✭✭✭✭✭
    100 Answers 1000 Comments 500 Likes 500 Agrees
    #2

    That used to happen when I clicked the Play button fast while still receiving rewards (I mean the flying over the screen special effects were still going on)...

    Now I always wait for those pritty flying coin/credit/crystal effects are finnished, then I click Play. So far that issue never happened again.

  • Mod_Bee
    Mod_Bee Moderator Posts: 946 mod
    500 Comments 100 Likes Third Anniversary 25 Agrees
    #3

    Hey @nov9, sorry to hear you experienced this issue causing you to lose ranked points. Our support team can further look into this, to open a ticket please visit https://support.pokemon.com/ and then click the Pokémon Trading Card Game Live link. From there click "Contact Us".

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