The Pokémon TCG Live game client will be offline for maintenance from 15:00 ~ 19:00 (UTC) on July 22, 2025 to address known issues. Please see the Maintenance Notice - 07/22/25 announcement for more information.
The team is currently investigating increased player reports related to intermittent disconnections, freezing, and general latency issues that may be impacting the gameplay experience in Pokémon TCG Live.
When loading the first game, suddenly another game is loaded, causing the game to hang, and then cou
This happened twice when I got above 920 points in a ranked game. When loading the first game, suddenly another game loaded, causing the game to hang, and then deducting 30 points per game because it counted as 2 losses. Happening twice means 60 points lost. Please fix and return the ranked points
Answers
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That used to happen when I clicked the Play button fast while still receiving rewards (I mean the flying over the screen special effects were still going on)...
Now I always wait for those pritty flying coin/credit/crystal effects are finnished, then I click Play. So far that issue never happened again.
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Hey @nov9, sorry to hear you experienced this issue causing you to lose ranked points. Our support team can further look into this, to open a ticket please visit https://support.pokemon.com/ and then click the Pokémon Trading Card Game Live link. From there click "Contact Us".
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