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When loading the first game, suddenly another game is loaded, causing the game to hang, and then cou
This happened twice when I got above 920 points in a ranked game. When loading the first game, suddenly another game loaded, causing the game to hang, and then deducting 30 points per game because it counted as 2 losses. Happening twice means 60 points lost. Please fix and return the ranked points
Answers
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That used to happen when I clicked the Play button fast while still receiving rewards (I mean the flying over the screen special effects were still going on)...
Now I always wait for those pritty flying coin/credit/crystal effects are finnished, then I click Play. So far that issue never happened again.
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Hey @nov9, sorry to hear you experienced this issue causing you to lose ranked points. Our support team can further look into this, to open a ticket please visit https://support.pokemon.com/ and then click the Pokémon Trading Card Game Live link. From there click "Contact Us".
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