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Can you guys disable error code 10011?

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Savage101
Savage101 Member Posts: 8 ✭
First Anniversary Name Dropper First Comment
in Pokémon TCG LIVE Bugs & Feedback #1

Its been about 2ish weeks since i played tcg live I have not be able to play since the release of temporal forces because of that error code. I opened a ticket and i explained that im a content creator who makes a somewhat stable income off the game. They didn't even help me and here i am. Can you guys please disable that error code? that error code is bugged and has been since the game came out as a beta.

Answers

  • Mod_Skrilla
    Mod_Skrilla Moderator Posts: 266 mod
    First Anniversary 5 Likes First Answer First Comment
    #2
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    Hello Trainer, I recommend you open a ticket with the support team for this instance. To do so, please visit https://support.pokemon.com/ and then click the Pokémon Trading Card Game Live link. From there click "Contact Us"

  • RagnarokXII
    RagnarokXII Member Posts: 1 ✭
    First Comment Photogenic
    #3
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    Same. I can't do anything. It's been 25 days since I was locked out of the game because of this error and counting. And the support team can't do anything besides apologize and thank me for my patience. This is hilarious

  • madareja
    madareja Member Posts: 13 ✭
    First Comment Name Dropper First Anniversary
    #4
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    Same..I cant play since new rotation..

    Support said that developer working on it but no clear information when the fix come.

  • Savage101
    Savage101 Member Posts: 8 ✭
    First Anniversary Name Dropper First Comment
    #5
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    I already contacted support and they basically told me to get lost. They then threatened to block my account from putting in support tickets cause i kept asking for an update on this issue. Right now im looking for compentastion as today i was finally able to play the game

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