Welcome to the official Pokémon Forums!

Click here to review our official Rules & Guidelines.

I lost my account forever. I am heartbroken

Niveko
Niveko Member Posts: 6 ✭
5 Agrees Name Dropper First Comment
in Pokémon TCG Pocket Bugs & Feedback #1

Long story short, I had to delete my data because the game wasn't working. Unfortunately, I forgot the email name that was used to make my account. I contacted customer support, provided them with my friend number, my name, credit card purchases on the account, everything. They simply said in a sentence "Sorry, we can't do anything. Thanks for playing Pokemon!". This hurt me so much. With so little care and closing the case so easily. I feel disposable.

I have been playing every day since it soft launched in New Zealand. I have over 6k+ cards. My heart is shattered. I can't start over again. I will never be able to play this game again knowing I have to start over, it's too much mental fatigue.

Comments

  • Hades0918
    Hades0918 Member Posts: 970 ✭✭✭
    500 Comments 100 LOLs 100 Likes 100 Agrees
    #2

    I get this completely.

    I have games that I spent years building, collecting, making memories, and come back and progress be gone!

    It hurts. I'm not gonna spend the time redoing it. Especially when I know I once had this and remember what it used to be. It just hurts.

    But this should be fixable! You shouldn't have to go through this! You have your exact ID number and banking information. There is literally no way neither of those are in their system and can't be used to get your profile back.

    You don't deserve this!

  • Niveko
    Niveko Member Posts: 6 ✭
    5 Agrees Name Dropper First Comment
    #3

    I'm not sure if my comment worked but I gave bank receipts, friend ID .. Nothing worked. they said they couldn't find an email attached to any of it. I refuse to believe that in the day and age of data sharing.

  • Hades0918
    Hades0918 Member Posts: 970 ✭✭✭
    500 Comments 100 LOLs 100 Likes 100 Agrees
    #4
    https://community.pokemon.com/en-us/discussion/comment/96160#Comment_96160

    Exactly.

    Especially with the friend ID.

    All of them are you unique to one account and they are the ones that supply it!

    If they can't track the profile it belongs to then they are just incompetent!

  • Niveko
    Niveko Member Posts: 6 ✭
    5 Agrees Name Dropper First Comment
    #5
    https://community.pokemon.com/en-us/discussion/comment/96158#Comment_96158

    I gave them my friend ID, pokecoins receipts with bank info and transactions numbers... They said that they're not able to find an email attached. I refuse to believe they're unable to with their maximum capabilities.

  • Rosetta0150
    Rosetta0150 Member Posts: 50 ✭
    10 Comments 5 Likes Name Dropper Photogenic
    #6

    I understand your feeling. I encountered similar problems on other software before😢

  • Niveko
    Niveko Member Posts: 6 ✭
    5 Agrees Name Dropper First Comment
    #7

    You need an email to sign up in the first place. It doesn't make sense. They didn't want to try to help

  • Niveko
    Niveko Member Posts: 6 ✭
    5 Agrees Name Dropper First Comment
    #8

    You need an email or Pokemon account to sign up in the first place. I used email. It doesn't make sense they couldn't find it tied to a friend ID at their maximum capabilities.

Categories