Important Notice for Pokémon Trainer Club Members:
The Pokémon Trainer Club services will be offline for maintenance from 15:00 ~ 16:00 (UTC) on April 23, 2025.
During this period, Pokémon Trainer Club logins and account creation will be unavailable.
Thank you for your patience at this time.
The Pokémon Trainer Club services will be offline for maintenance from 15:00 ~ 16:00 (UTC) on April 23, 2025.
During this period, Pokémon Trainer Club logins and account creation will be unavailable.
Thank you for your patience at this time.
[Pokémon TCG Live] Maintenance Notice
The Pokémon TCG Live game client will be offline for maintenance from 15:00 ~ 23:00 (UTC) on April 23, 2025 while an update is being applied. Please see the Version 1.25.0 - Patch Notes announcement for the full details.
The Pokémon TCG Live game client will be offline for maintenance from 15:00 ~ 23:00 (UTC) on April 23, 2025 while an update is being applied. Please see the Version 1.25.0 - Patch Notes announcement for the full details.
Game Not Completely Loading (Error 10097)

EverLyfeReaper
Member Posts: 1 ✭
Hello! I had downloaded PTCG: Live and after attempting to open it and transfer my stuff from PTCGO to Live, the game refuses to let me get passed the 35/39 loading screen. I have tried uninstalling and reinstalling the game, I have attempted to close the game and reopen it, I've reset my PC, and even reset my router. I am out of options and in need of help trying to fix it.
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Answers
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Hello Trainer,
I recommend you open a ticket with the support team for this instance. To do so, please visit https://support.pokemon.com/ and then click the Pokémon Trading Card Game Live link. From there click "Contact Us".
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