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Stuck in loop selecting language

stealthboy2600
stealthboy2600 Member Posts: 60 ✭✭
Third Anniversary 25 Agrees 10 Comments First Answer

New install on a new computer (iMac). On running PTCGL I am asked to select a language. After selecting my language, the screen goes white, then after a short while, the language select screen comes up again. It continues to loop.

The application is unusable and I am not able to play the game.

Comments

  • Mod_Bee
    Mod_Bee Moderator Posts: 865 mod
    500 Comments 100 Likes Third Anniversary 25 LOLs

    Hello @stealthboy2600. We understand you're experiencing an issue where the game gets stuck in a loop at the language selection screen on your device. Thank you for bringing this to our attention. We recommend submitting a ticket to our Support Team so they can look into this further and help you with this issue so you can play! To submit a ticket, please visit support.pokemon.com, select Pokémon TCG Live, and click “Contact Us.”