Welcome to the official Pokémon Forums!

Click here to review our official Rules & Guidelines.

Redemption Code Not Working?

Heikonn
Heikonn Member Posts: 1 ✭
in Pokémon TCG LIVE Bugs & Feedback #1

Hey folks,

I redeemed two codes for the Build and Battle Stadium for Astral Radiance but it doesn’t seem to have given me anything. The codes for the packs worked just fine. Is there any way to tell what was put on my account?

thank you!

Answers

  • Kbman
    Kbman Member Posts: 9 ✭
    First Anniversary Photogenic First Comment
    #2

    Same story here; I also had issues with the Build & Battle kits. The codes went through properly on the website, and according to the people from the help desk they appeared to be redeemed to my account properly as well.

    But when I set a filter to only show Sword & Shield Black Star Promos in the deck editor, none of the Lost Origin or Silver Tempest stamped promos come up.

    I created a help ticket about it and this is what I got back (after digging through my trash to get the packaging and receipts I threw away):

    After reviewing your account, we can confirm that the codes were redeemed and applied to your account on 01/10/2023. Below you will find a list of our findings:

     

    7TP-BWPJ-K2V-6JD 1/10/2023 2:22:46:576 PM Sword & Shield—Lost Origin Build & Battle Box

     

    GR4-PCW6-46Z-TKG 1/10/2023 2:22:46:57 PM Sword & Shield—Lost Origin Build & Battle Box

     

    HTL-GJBW-ZJL-2HT 1/10/2023 2:28:35:848 PM Sword & Shield—Silver Tempest Build & Battle Box

     

    MWQ-YXQ9-HK6-TKC 1/10/2023 2:25:44:678 PM Sword & Shield—Silver Tempest Build & Battle Box

     

    Build and Battle Box codes only provide a random assortment of cards to your account. As such, we can confirm that this code was successfully redeemed to your account and your inventory is correct. Please note that due to the Build and Battle Box granting only a random assortment of cards, we are unable to identify which specific cards were added to your account. You'll need to view your collection in order to see which items were added.

    I think I'm going to buy a code card for another kit, but take a look through everything in that set before I redeem it. Also my gems/credits/coins, etc. I'll report back with what I find.

  • Kbman
    Kbman Member Posts: 9 ✭
    First Anniversary Photogenic First Comment
    #3

    Yeah, something is wrong. I took a screenshot of every card in Lost Origin before I redeemed a Build & Battle code. Lo and behold, I didn’t get a single card. My coins/gems/credits were all exactly the same as before too.

  • Sion138
    Sion138 Member Posts: 1 ✭
    First Comment
    #4

    Same over here, just started the game 2 weeks ago and I have very little of Lost Origin. When I redeemed 2 Build & Battle boxes I didn’t even get a playset of any pokemon.

  • Kbman
    Kbman Member Posts: 9 ✭
    First Anniversary Photogenic First Comment
    #5

    Well, I tried again with another Build & Battle Stadium and put in a support ticket for it. About a week and a half after the standard "please send us the packaging, receipt, UPC, front and back of the code card, etc.", I got a response from a different agent.

    Agent_Nova said:

    "Thank you for your patience as our team works to find a resolution. Please know that your concern is being investigated and we will update you as soon as we can."

    So... it sounds like SOMETHING is happening. Hopefully they can fix this before Scarlet & Violet kits drop.

Categories