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All my cards and everything gone after I migrated

ianohuang1220
ianohuang1220 Member Posts: 2 ✭
First Comment
in Pokémon TCG LIVE Bugs & Feedback #1

After three months not playing TCG Live, I reinstalled the game and it told me to migrate it.

All my cards and everything gone after I migrated.

How could I get them back?

Best Answer

  • Mod_Bee
    Mod_Bee Moderator Posts: 543 mod
    500 Comments 25 LOLs 5 Answers 25 Likes
    #2 Answer ✓

    Hi @IanoHuang. Our support team can assist you with your concern about the cards that are gone. Can you please submit a ticket to them? To do that, please go to support.pokemon.com, click on the Pokémon Trading Card Game Live link, and then hit "Contact Us." Thank you

Answers

  • ianohuang1220
    ianohuang1220 Member Posts: 2 ✭
    First Comment
    #3

    Thank you very much I will do it right away!

  • Matrix_zSAUCEz
    Matrix_zSAUCEz Member Posts: 1 ✭
    First Comment
    #4

    I just migrated and this happened to me as well.

    Originally on my IPAD which has since broke a year ago (maybe longer)

    I just went through my collections and wanted to ensure my cards were still registered online.

    Migrated my account to the PC TCG Live app and now I have nothing.

    I sent a ticket to the support team…

    Does anyone know the turn around on this?

  • Flavious1970
    Flavious1970 Member Posts: 2 ✭
    First Comment
    #5

    Same with me I migrated and have nothing at all

  • Mod_Bee
    Mod_Bee Moderator Posts: 543 mod
    500 Comments 25 LOLs 5 Answers 25 Likes
    #6

    Hey @Flavious1970, thanks for reporting this issue to us. We recommend submitting a ticket as well about your cards. Please go to support.pokemon.com, click on the Pokémon Trading Card Game Live link, and then hit "Contact Us." Thanks!

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