Not recieving crystal reward when level up
I have noticed recently that when i level up an recieve reward of 100 or 200 crystals an claim them , my total amount at top of the screen doesnt change. I have noticed this happen several times in a row now. At first i wasnt watching for it an just assuming it added to my total. But there were times i knew i should of had much more after claiming daily rewards. You can see the move up to your total an add to it, but it does not with the level up. The sparkle thing goes up to the total amount but doesnt add. Just nothing! Now i dont even know how many times it didnt work before i started watching for it.
Comments
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Hey there, @Perfect_Jab! This is something our support team can help you with - please contact them directly at this link with further information.
Alternatively, you can visit support.pokemon.com, choose Pokémon TCG Live from the list, and click "Contact Us" on the right side of your screen. We appreciate your patience and understanding! 💫
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This is most likely related with completing quests and not getting the crystals/progress bug...
I already lost a lot of crystals to this bug.. . I don't really care that much tho because I already got tons of both currencies, but for casual or new players this must be really frustrating.
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@DoubleCure i agree, i also have alot as well an was part of the reason i didnt notice it right away. I have no idea how many times its happened. Could add up to alot. I have been jumping up through the levels fast and its 200 an 100 everytime.
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@Mod_Nova no link came up
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have you tried typing https://www.support.pokemon.com/ in your search bar?
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@Perfect_Jab - if you click the text in my post, it should take you automatically to the page. Otherwise, you can type support.pokemon.com directly into your search bar (as @Eremas kindly mentioned - thank you), choose Pokémon TCG Live from the list, and click "Contact Us" on the right side of your screen. Let me know if you need any further assistance! 😊
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