Ancient booster capsule not working

I played ancent box against gardevoir ex in which they had used monkidori to confuse my roaring moon (no capsule attached), i then attached a booster capsule to remove the status condition however i was still left confused and needed to flip to attack.
Ancient booster capsule does state that it does recover from status conditions when attached and no jamming tower was in play.
Not sure if known issue just posting somewhere as to see if the issue is known or to be looked into.
Answers
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Hi there, @zoroark_571. We understand you're encountering an issue with the Ancient Booster Energy Capsule not working. Please reach out to our Support Team. They’ll be able to investigate and help resolve this for you. To do that, please submit a ticket at support.pokemon.com, click on the Pokémon TCG Live Game link, and then hit "Contact Us." Be sure to include details about the issue for a quicker resolution. 😊
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I had this exact issue.
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Hi @BossBoyBenny, thanks for reaching out! Since you're experiencing the same issue, we recommend reaching out to our support team so they can gather more details and investigate further. You can submit a ticket at support.pokemon.com by selecting Pokémon TCG Live and clicking "Contact Us."
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Was the Jamming Tower stadium in play? If it was then any Pokemon Tool cards attached to Pokemon, both yours and your opponent's, have no effect.
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