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Pack hourglass Bug

Oakescraft
Oakescraft Member Posts: 1 ✭
in Pokémon TCG Pocket Bugs & Feedback #1

Premium user here, today when spending 9 pack hourglasses on the charizard pack, i noticed just moments before that my daily premium pack was about to reset, timer literally at 00 hrs 00 mins. After opening the pack, i noticed that the timer reset for the premium pack, and i received no pack, but so did my normal pack timer. Im unsure what criteria need to be met to recreate this. But i do know that even after closing and reopening the app doesn't fix the issue. Id love for my premium pack back, but if anything hopefully this doesn't happen to anyone else.

Comments

  • Mod_Bee
    Mod_Bee Moderator Posts: 515 mod
    500 Comments 25 LOLs 5 Answers 25 Likes
    #2

    Hello @Oakescraft! Thank you for reaching out and providing detailed feedback on your missing hourglass pack. We understand your concern with not receiving it.

    We’d love to assist you directly with your missing premium pack. Please submit a support ticket with all important details, and our team will be able to further help. To do that go to support.pokemon.com, clicking on the Pokémon TCG Pocket link, and selecting "Contact Us." Thanks again!

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