Lost Booster Packs?

Infected805 · December 2024

I redeemed a couple of online codes that came included with some packs I purchased. Once I entered all the codes I selected collect all. As it was loading the game restarted due to connection issues, but once loaded back in all my booster cards were gone. I checked my gallery and saw no new Pokemon cards, is there any way to fix this issue? 🤨😥

Mod_Bee · December 2024

Hello @Infected805. We understand your concerns and want to check into this for you. Our support team can further help, please submit a ticket at support.pokemon.com, click on the Pokémon TCG Live link, and then hit "Contact Us." Be sure to include details about the issue for a quicker resolution. 😊