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Immersive cards don't work

bladenexes
bladenexes Member Posts: 2 ✭
First Comment
in Pokémon TCG Pocket Bugs & Feedback #1

Ive been having this issue since i got the charizard immersive , it didnt play the animation when i pulled it and still wont play it after i tap and hold also instruction videos wont play either

Comments

  • clasingla
    clasingla Member Posts: 4,084 ✭✭✭✭✭
    2500 Comments 100 Answers 500 Likes 500 Agrees
    #2

    how many stars does it have if it’s 2 you probably have the full art if 3 you have the immersive art and I don’t know why it’s not working

  • bladenexes
    bladenexes Member Posts: 2 ✭
    First Comment
    #3

    Its a 3 star , at first i thought that too that maybe the immersive is a different rarity than the one i got but no its not.

  • ShadeSG98
    ShadeSG98 Member Posts: 1 ✭
    Name Dropper First Comment
    #4
    https://community.pokemon.com/en-us/discussion/13998/immersive-cards-dont-work

    i've been having the same exact issue with my immersive cards, i never got to see the animation display even right after pulling them, i also know i have no issue with tapping and holding because i can still angle the cards by holding and dragging

  • Mod_Bee
    Mod_Bee Moderator Posts: 1,015 mod
    1000 Comments 100 Likes Third Anniversary 25 Agrees
    #5

    Hello @ShadeSG98, thanks for bringing this to our attention. Your concern with the Immersive cards can be further reviewed by our support team. We recommend reaching out by submitting a ticket over to them, go to support.pokemon.com, click on the Pokémon TCG Pocket, and then hit "Contact Us." Thanks!

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