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First time opening collection, unskippable bug

Danacici
Danacici Member Posts: 1 ✭
in Pokémon TCG Bugs & Feedback #1

When i try to open my card collection an tutorial/explanation box opens but it does not close even after clicking "ok". It is a 3 page explanation about getting the same card more than once and what we can do with the extras. On the last page it has a back button for the previous page, and an ok button to close the text box. The ok button doesn't work and I'm stuck on that. I've tried clearing cache, reinstalling the game and nothing worked.

I am using a Samsung galaxy z flip 5 on androi 14

Answers

  • Mod_Bee
    Mod_Bee Moderator Posts: 459 mod
    100 Comments 25 LOLs 5 Answers 25 Likes
    #2

    Thank you for reaching out and sharing the details about this issue, @Danacici. Sounds frustrating to encounter an unskippable tutorial box causing you to get stuck! Based on the information shared here, we recommend contacting our support team via ticket with any additional information, as this will help them investigate and resolve it more efficiently. To do that, please go to support.pokemon.com, click on the Pokémon Trading Card Game link, and then hit "Contact Us."

  • BakaCookie
    BakaCookie Member Posts: 1 ✭
    First Comment
    #3

    Hello, did you find any fix? I encountered the same bug.

    I'm using a Galaxy Z flip 4 on Android 14.

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