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The Pokémon Trainer Club services will be offline for maintenance from 15:00 ~ 16:00 (UTC) on April 23, 2025.
During this period, Pokémon Trainer Club logins and account creation will be unavailable.
Thank you for your patience at this time.
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The Pokémon TCG Live game client will be offline for maintenance from 15:00 ~ 23:00 (UTC) on April 23, 2025 while an update is being applied. Please see the Version 1.25.0 - Patch Notes announcement for the full details.
Exchange Fails but Takes Credits

NotSparksy
Member Posts: 1 ✭
I've tried to exchange currency for 3 Ultra Balls, costing me 300 credits or whatever the blue currency is called. It has then said "exchange failed" and not given me the cards, but it has taken the currency. I don't mind too much as it's only 300 credits but seems like something that would upset a lot of people.
Note: When I tried again it continued to say "exchange failed" and not give me the cards, but it did not take anymore credits making me think that the game believes I already have 4 copies of the card, despite it showing that I only have 1.
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Update: After reloading the game it has now charged me for the second exchange but has also given me the cards.
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