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Matching for 2 games and being unable to play both

when hitting the “play” button occasionally I am entered into 2 matches. The game gets stuck on the introduction screen for the 2nd opponent and after closing and reopening the app my score reflects that I have lost the games.


- on iOS

  • playing ranked

Comments

  • Mod_Bee
    Mod_Bee Moderator Posts: 459 mod
    100 Comments 25 LOLs 5 Answers 25 Likes

    Hi @Johnjohnbinx. Thank you for bringing this to our attention. Our support team can take a closer look and see what happened when you tried playing. Can you please submit a ticket to them? To do that, please go to support.pokemon.com, click on the Pokémon Trading Card Game Live link, and then hit "Contact Us." Thanks again!