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Missing cads after redeeming codes

DerWaschtl
DerWaschtl Member Posts: 1 ✭
in Pokémon TCG LIVE Bugs & Feedback #1

Hi all,

I redeemed around 40 codes yesterday. In all the cards I got, I was happy about receiving 2 golden Charizard EX (think it was OBF 228).
Now that I wanted to exchange two "normal" Charizard Ex in my deck with those, I absolutely can't find them anymore. In general, I can't find any golden Pokemon anymore. AM sure had some of them.

Any idea what happened? All filters are cleared and even if I search in all cards I don't own, I still can't see any golden Pokemon.

BR

Sebastian

Answers

  • Mod_Bee
    Mod_Bee Moderator Posts: 459 mod
    100 Comments 25 LOLs 5 Answers 25 Likes
    #2

    We understand how upsetting that is, @DerWaschtl. Are you still experiencing this issue?

    If you're and haven't reached out to our team, we recommend opening a ticket with our support team so this can be properly reviewed and resolved! Please head over to support.pokemon.com to get started, click on the Pokémon Trading Card Game Live link, and then hit "Contact Us." Thanks again for reaching out on the forums!

  • TechHog
    TechHog Member Posts: 2,828 ✭✭✭✭✭
    2500 Comments 500 Agrees 250 Likes 50 Answers
    #3

    Click on the regular art and then the "Available" drop-down below the card.

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