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Does Support Ever Respond To People?

Justin416420
Justin416420 Member Posts: 1 ✭
edited May 7 in Pokémon TCG Live Bugs & Feedback #1

I sent PTCGL support team an email with a few problems I encountered as I lost 1 Pokemon 151 pack and a bundle of 3 Twilight packs. This was well over a week ago and no response. Checked both my main emails and still nothing.

Answers

  • DoubleCure
    DoubleCure Member Posts: 1,745 ✭✭✭✭✭
    100 Answers 1000 Comments 500 Likes 500 Agrees
    #2

    The best way to get a response it's by opening a ticket in their support page:https://support.pokemon.com/

    At list both times I used it they did respond and got my problems solved... you should try it.

  • Mod_Bee
    Mod_Bee Moderator Posts: 1,085 mod
    1000 Comments 100 Likes Third Anniversary 25 Agrees
    #3

    Hello @Justin416420. Our support team can assist, to reach them please go to https://support.pokemon.com/ then click the Pokémon Trading Card Game Live link. From there click "Contact Us". Thanks!

  • Deivo_1
    Deivo_1 Member Posts: 3 ✭
    First Comment
    #4

    I hope you luck there.

    I have been trying for one year to get a booster pack replacement.

    They have images of the damaged cards, approval for the replacement and they even requested my cards (shipped over a year ago btw).
    After that nothing at all.

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