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Endless loop when matchmaking, if using customized decks

Tgurneu
Tgurneu Member Posts: 37
10 Comments 5 Likes Name Dropper 5 Agrees

I've seen multiple reports across social media of this, thought I'd post a report here so devs are aware.

This seems to be kind of inconsistent, from looking at streamed gameplay some (probably most) players aren't affected. But for some, both in Casual and Ranked modes the matchmaking screen appears to loop endlessly, never finding an opponent. The cancel button works, the rest of the UI/mechanics (e.g. "Test Deck", "Battle Pass", "Profile", etc.) appears to work properly.

This also, apparently, seems to happen with decks that have been created by the player, or modified versions of the default decks received when first loading the game. For some players, it is possible to start matches when using one of these default decks (though not guaranteed), assuming they haven't been modified in any way (including changes in both the deck and cosmetic ones - switching the coin/deckbox/sleeves).

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