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[BUG] TCG Live crashes and is not playable on iPhone 8

vekicante0
vekicante0 Member Posts: 1 ✭
Photogenic
in Pokémon TCG LIVE Bugs & Feedback #1

I know it’s an old device, but every other Pokémon game (Masters, GO, Unite etc.) works with no issues on iPhone 8. TCG Live crashes so much in every area of the game that the game’s literally unplayable. If you can fix this, please do, as you could potentially lose players who play on older devices, not just me on my iPhone 8.

Comments

  • Mod_Bee
    Mod_Bee Moderator Posts: 459 mod
    100 Comments 25 LOLs 5 Answers 25 Likes
    #2

    Hello, I recommend opening a ticket with the support team. You can do so by visiting https://support.pokemon.com/ then click the Pokémon Trading Card Game Live link. From there click "Contact Us" Thanks!

  • grriffinn
    grriffinn Member Posts: 134 ✭✭✭
    100 Comments Second Anniversary 25 Likes 5 Answers
    #3

    I was in the same boat last year, you’ll have to update your phone since this a hardware issue relating to the amount of RAM that the iPhone 8 has (the iPhone 8 only has 2GB of RAM, a laughable amount that Live has clearly exceeded despite listing the phone model as the bare minimum).

  • Mister-Burkes
    Mister-Burkes Member Posts: 114 ✭✭
    10 Comments First Answer First Anniversary 5 Agrees
    #4

    I wouldn't hold your breath for backwards compatibility with a 6+ year old smartphone. I don't know what the issue with the code base is, but clearly it has terrible optimization.

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