Not getting cards from Battle pass

Hi, I have an issue where I'm in tear 10 on the battle pass and none of the cards which are given outside of packs are not showing up in my card library, ex, LugiaV which is unlocked in tear 10 is not visible in my library, and it's the same for the Collapsed Stadium card. (None of the guaranteed cards are visible, the cards in packs are visible)

Kind regards

New player :)