Account lock out

prissy007 · January 10

So I have had this account for like 10 yrs. I have been able to play the game on my PC with no problem at all. Then all of a sudden like 2 weeks ago, the game froze while looking at outfits. So I restarted my PC and restarted the game... ever since it try's to log in but freezes and does "error 10099" at 10/41. does it over and over again.

i have tried to uninstall, re install.... I've tried time zone change (which wouldn't make sense since it has worked fine since launch)

I can log in via my phone... so i know my account is active and fine...

but what can i do to play on PC again? Why is this happening to me and not anyone else?

Please... someone help me here. im losing valuable time to play test for regionals.

Thanks all.

TechHog · January 11

When you try to uninstall, it actually leaves some files behind. Try using a program like Revo Uninstaller to completely remove everything, and run the installer as administrator when you reinstall.

Mod_Champion · January 11

Hello, Trainer ,

We want to make sure the proper team has visibility on this. To submit this to the support team, visit support.pokemon.com then click the Pokémon Trading Card Game Live link. From there click "Contact Us". Please provide additional details and attach screenshots, card expansion & number, or anything else helpful that could give the team more context. We appreciate you reporting this and sending us additional information.

prissy007 · January 11

to mod chamion. i have done that and all they do is give me generic messages and feedback. thats why i am here now.

prissy007 · January 11

https://community.pokemon.com/en-us/discussion/comment/26738#Comment_26738

i did this and still the same error. this is killing me!

prissy007 · January 14

still locked out with this error.

prissy007 · January 15

https://community.pokemon.com/en-us/discussion/comment/26738#Comment_26738

i did this and still the same error. this is killing me!

Account lock out

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