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Crashes during ranked

I’ve had 3 games that have just stopped working during ranked matches


iPad mini 6th Gen iOS 17.1.1 PTCGL app V 1.9.1.241356.20231101_1957


in all 3 cases I have had to concede and lose ladder points.


twice I haven’t been able to choose basics at the start of the match. In all cases the countdown timer still starts but I don’t have cards drawn yet I can still emote.


the other time was when I played a nest ball. I selected a Pokemon and it never went onto my bench.


if it happened in casual games it wouldn’t bother me, it’d just be what it is. But to loose ladder points in ranked is really frustration.


also, considering that ptcgl still has some bugs having a ‘report a bug’ button would be great so it can be logged at the same time as the error.

thanks

Comments

  • Mod_Skrilla
    Mod_Skrilla Member Posts: 325 ✭✭✭
    100 Comments 25 LOLs Second Anniversary 25 Likes

    Hello Trainer, I recommend you open a ticket with the support team for this instance. To do so, please visit https://support.pokemon.com/ and then click the Pokémon Trading Card Game Live link. From there click "Contact Us"