Error 10010 in Canada

Problem over a week of not being able to logged into my account on my PC or Android. I had alot stuff over the other app Pokemon TCG online they shutdown for this unplayable game. I've researched but its seems to be an ongoing issue since release with no real solution or support (which I have reached out with a basic email stating "their looking into it" with no other responses over a week) Soo is this game just unplayable ?