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Not receiving rank rewards

JTellez956
JTellez956 Member Posts: 2 ✭
in Pokémon TCG LIVE Bugs & Feedback #1

I achieved Pika League and Great League and both times I didn't receive my blue crystals. I also haven't received my twitch drops. Is anyone else having this issue?

Comments

  • quesadiablo
    quesadiablo Member Posts: 1 ✭
    First Comment
    #2

    Also experiencing this

  • Seviare
    Seviare Member Posts: 2 ✭
    Photogenic First Comment
    #3

    Have experienced this as welll.

  • Joosticio
    Joosticio Member Posts: 1 ✭
    First Comment
    #4

    When I click on the little reward pokeball that is hovering over the togepi rank, it acts like I got it, but the moment the exchange crystals fly to the top of my screen and accumulate with my crystals in the top right, my crystal number does not go up. It’s supposed to be 500 exchange crystals but my total remains the same. So, I closed the game and re-opened it and the togepi rank reward is waiting there ready to be clicked again. But again, only does what I wrote above. I can tell the coding for Pokémon TCG live is a bit clunky, but boy can some of this get fixed please? x.x

  • acewing25
    acewing25 Member Posts: 7 ✭
    First Anniversary Name Dropper First Comment
    #5

    I tested for this today. You do get the rewards once you log off and back on. As far as I can tell, the current issue is a visual bug.

  • Mod_Skrilla
    Mod_Skrilla Member Posts: 325 ✭✭✭
    100 Comments 25 LOLs Second Anniversary 25 Likes
    #6

    Hello Trainer, I recommend you open a ticket with the support team for this instance. To do so, please visit https://support.pokemon.com/ and then click the Pokémon Trading Card Game Live link. From there click "Contact Us"

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