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Help Please!!!

Gingerone88
Gingerone88 Member Posts: 4 ✭
First Comment
in General Pokémon TCG LIVE Discussion #1

Hi All

I migrated my Pokémon account over to live last night and I’ve now lost all the packs that were meant to be converted to credits (over 150) the support team are useless can you give me any ideas please

🙏

Comments

  • Flagrama
    Flagrama Member Posts: 143 ✭✭
    100 Comments 25 Likes 5 Answers 5 Agrees
    #2

    First off, packs get converted to crystals, not credits. If you haven't received crystals for them either, unfortunately your only options are really to wait and see if they appear at some point, or bash your head in against the support team until they actually read a message instead of responding based on keywords. (not certain actually true, but surely feels like it)

  • Gingerone88
    Gingerone88 Member Posts: 4 ✭
    First Comment
    #3

    I’m already head bashing lol it’s like speaking to a brick wall

  • Bornin985
    Bornin985 Member Posts: 59 ✭✭
    25 Agrees 10 Comments 5 LOLs First Anniversary
    #4

    Merging accounts is not a wise decision at this time.

  • Flagrama
    Flagrama Member Posts: 143 ✭✭
    100 Comments 25 Likes 5 Answers 5 Agrees
    #5

    I want to add, apparently if you aren't getting real responses from support you should be able to ask to escalate the ticket to get someone to actually read the ticket and get a real response.

  • TechHog
    TechHog Member Posts: 2,872 ✭✭✭✭✭
    2500 Comments 500 Agrees 250 Likes 50 Answers
    #6

    @Bornin985 Wow, what a helpful comment to make in this situation, after the migration already happened. So glad you decided to come back

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