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Redeem tab of shop crashes on desktop

Halian
Halian Member Posts: 2
Second Anniversary First Comment Photogenic

Per topic, PTCGL crashes when I open the Redeem tab of the shop scene on my desktop. I surmise that this is because there is no webcam attached. What, if anything other than “get a webcam”, can I do to fix this?

Comments

  • Flagrama
    Flagrama Member Posts: 143 ✭✭✭
    Third Anniversary 100 Comments 25 Agrees 25 Likes

    I'd try disconnecting USB devices like game controllers and such that it might be trying to open as a webcam before opening that screen.